Contacts
Welcome to the Contacts page of adlthrift.com — your independent guide to Neosurf casinos for Australian players in 2026. If you'd like to get in touch with our team, here's everything you need to know.
How to Reach Us
The easiest way to contact us is by email:
Please include a clear subject line so we can route your message to the right person and get back to you faster.
What You Can Write About
We're happy to hear from you about anything related to our website, including:
- Questions about our content — for example, how we review and rate Neosurf casinos, or what criteria we use in our rankings;
- Corrections — if you spot outdated information, a broken detail in one of our reviews, or an error, let us know and we'll fix it;
- Feedback — suggestions on how we can improve our reviews, guides, and overall user experience;
- Partnership requests — if you represent a casino, affiliate network, or brand and would like to discuss working with us, feel free to reach out.
Response Time
We read every message we receive, but as a small editorial team we can't always reply immediately. We usually respond within a few business days. If your enquiry is urgent, please mention this in the subject line of your email.
Questions About Your Casino Account
Please note: adlthrift.com is an independent review and information website. We are not a gambling operator, and we do not hold player accounts, process payments, or manage bonuses of any kind.
If you have questions about:
- deposits or withdrawals (including Neosurf transactions);
- bonus terms, wagering requirements, or missing promotions;
- account verification, documents, or login issues;
- closed or restricted accounts,
— please contact the support team of the casino where you play. You'll usually find their contact options (live chat, email, or a help centre) on the casino's own website. The casino's support staff are the only ones who can access your account details and resolve these issues.
Need Help With Gambling?
Gambling should always stay fun and within your limits. If you or someone you know is struggling with gambling, free and confidential support is available across Australia:
Gambling Help Online — the national gambling support service, available 24/7 via phone on 1800 858 858, or online at gamblinghelponline.org.au. They offer counselling, self-help tools, and support for family and friends affected by gambling.
You can also consider self-exclusion programs and deposit limit tools offered by licensed operators. Remember: never gamble with money you can't afford to lose.